Lost all data #357


  • Waiting
Closed
  • ZigglesWoW created this issue Oct 21, 2019

    If you're reporting a problem, please ALWAYS include the following information or I won't be able to help you!  (Suggestions or feature requests need not use this template)

    • Addon version (Example: r664-alpha)
    • Did you RESTART the game after updating the addon? (Make sure to exit and close fully the client, and not just reload your UI, to detect newly-added files)
    • Steps to reproduce the error or unwanted behaviour (If the addon won't load, make sure to enable script errors!)
    • Any other information you consider relevant or helpful in solving the problem (Screenshots, expected behaviour, things you already tried to fix the issue...)

     Thank you for understanding! It's not always easy to troubleshoot problems. Please don't make it more difficult by disregarding these suggestions.

     On the 17th I lost all my data from rarity out of the blue. I had created a horde character and leveled it up to 120. After briefly logging in that morning, then turning my computer off due to a scheduled power outage, when logging back on later that day I discovered that I had lost all of my kill/attempts data. I had tried everything to get it back even resorting to system restores but to no avail. Now this morning I cannot use rarity at all since hovering over the minimap icon does absolutely nothing. Please help.

  • ZigglesWoW added a tag Waiting Oct 21, 2019
  • Toddcraft posted a comment Oct 21, 2019

    Did you shut down your computer after WoW successfully closed? Sounds like maybe the game shut down before the data actually updated and saved possibly.

  • ZigglesWoW posted a comment Oct 23, 2019

    I shut it down the way I always do, using the shut down button on start. That closes everything before switching off, and even if that was that was the case which is isn't, I still don't see why all of my data from before then, was lost.

  • Toddcraft posted a comment Oct 23, 2019

    This happened to me before with Mobinfo about ten years ago. Try going into the Saved Variables folder and see if there is a .bak file for the data. It should say Rarity.lua.bak. If that file is larger than your Rarity.lua file, then try deleting the Rarity.lua and renaming Rarity.lua.bak to Rarity.lua. This might be recover some of your data from before.

  • RDW posted a comment Nov 6, 2019

    Any addon's database is saved when the WOW client is closed normally, and it can indeed be lost if an unexpected shutdown occurs (e.g., ALT+F4, system crash, AppHang+Task Manager shutdown, etc). When using Windows' shutdown button it attempts to terminate any and all applications gracefully, which would theoretically avoid this problem.

     

    If you don't have a regular backup (you really should), there could still be a .bak file as Toddcraft has mentioned. Otherwise, there isn't anything I can do to assist, sorry.

     

    The second problem has been reported elsewhere and it's unrelated. I'll look into it next.

  • RDW closed issue Mar 30, 2020

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